Reflective questions across the six domains.
Reflect on each, considering where your workflow is strong or weak. These are illustrative prompts, not scored items.
Evidence Integrity questions
- Is the evidence behind each decision captured at the time of the decision?
- Is that evidence stored where it can be found later?
- Is the evidence linked to the specific decision it supports?
- Can you confirm which version of the evidence was used?
- Is the evidence retained for as long as it may be needed?
- Is evidence kept in shared systems rather than personal accounts?
- Can a reviewer locate the evidence without asking the original person?
- Is the evidence in a format that will remain readable over time?
- Is there a consistent way evidence is captured across the workflow?
- Would the evidence support the decision if questioned months later?
Approval Traceability questions
- Is each consequential decision approved by a person?
- Is the approver’s identity recorded?
- Is the reason for the approval recorded?
- Is the approval tied to the specific decision and version?
- Is approval explicit rather than assumed from silence?
- Are approvals recorded in the system rather than verbally?
- Does the approver have the context needed to approve meaningfully?
- Is it clear who has authority to approve what?
- Is the approval step consistently applied under time pressure?
- Could you show who approved a decision if asked later?
Exception Visibility questions
- Are exceptions to the normal process recorded when they happen?
- Is the reason for each exception captured?
- Is the resolution of each exception recorded?
- Are recurring exceptions handled consistently?
- Are exceptions routed to someone with authority?
- Are exceptions handled inside the system of record?
- Is it clear when an exception has been resolved?
- Can you tell later that an exception occurred at all?
- Is the cause of an exception recorded, not just the event?
- Could you explain a past exception months later?
Reviewability questions
- Does each decision produce a record?
- Does the record include the required fields?
- Does the record show who created it and when?
- Is the record linked to its evidence?
- Is the record linked to its approval?
- Is the record covered by controls or trails that make later changes easier to detect?
- Is there a single authoritative version of the record?
- Is the record stored where it can be found?
- Does the record capture the reasoning, not just the outcome?
- Is there a change trail that would make later edits visible?
Decision Reconstruction questions
- Could a past decision be reconstructed from retained records?
- Could you do so after the people involved have left?
- Could you do so after the workflow has changed?
- Can the evidence and the record be matched later?
- Can the sequence of steps be reestablished?
- Is the reasoning captured somewhere durable?
- Does reconstruction depend on tools still in use?
- Would reconstruction produce a single consistent story?
- Could a new employee follow the decision trail?
- Could a simple later question be answered from the records?
Operational Accountability questions
- Is there a clear owner for the workflow?
- Is it clear who is accountable for decisions in it?
- Are roles and authorities documented?
- Is there a consistent policy the workflow follows?
- Is adherence to that policy visible in the records?
- Is the workflow reviewed periodically?
- Are changes to the workflow recorded?
- Is knowledge about the workflow held in records, not just people?
- Is there a way to raise and resolve concerns?
- Could governance of the workflow be explained to an outside reviewer?