How we think about commercial terms.
Our commercial approach is transparent, bounded, and staged: you pay for defined scope at each stage, know the price before any commitment where applicable, and are never charged for work that was not agreed. This page explains the approach; binding commercial, refund, and cancellation terms are set in the engagement agreement and reviewed by counsel.
Our commercial principles.
- We price for defined scope at each stage.
- We confirm the price before any commitment where applicable.
- We do not charge for work that was not agreed.
- We agree scope before work begins.
- We quote scope changes before doing the extra work.
- We do not use hidden fees.
- We bill through a third-party payment processor.
- We explain the audit credit plainly.
- We do not promise outcomes in exchange for payment.
- We do not certify compliance for a fee.
- We keep commercial communication clear and honest.
- We are candid about being early stage.
- We set refund and cancellation terms in the engagement agreement.
- We do not make commercial promises we cannot keep.
- We would rather be clear than close a sale.
How an engagement progresses.
Each stage is a separate, agreed commitment, and nothing commercial happens before agreement.
- A request begins a review.
- An audit is scoped, agreed, and paid.
- Only after the audit do the control pack and implementation follow, each scoped and agreed in turn.
- The 50 percent audit credit applies when continuing within 30 days.
How payment and scope work.
Paid engagements are invoiced and paid as set out in the engagement agreement, through a third-party payment processor. The audit is paid once, and the price for each stage is confirmed at agreement. Price is tied to scope: scope is defined and agreed before each stage, pricing depends on scope where applicable, and scope is never assumed.
How scope changes work.
If you want to change scope, the change is quoted and agreed before any additional work, so there are no surprise charges. These are illustrative examples of common changes.
- Adding a second workflow, quoted as an expanded or separate scope.
- Adding more decision points than originally described, requoted.
- Expanding from one team to several, requoted.
- Increasing the depth of assessment, requoted.
- Adding more evidence sources to review, requoted.
- Adding a more complex approval process, requoted.
- Adding more exception handling to assess, requoted.
- Moving from Founder to Standard scope, requoted at the Standard tier.
- Moving from Standard to Enterprise scope, requoted as custom.
- Narrowing scope to a smaller workflow, adjusted accordingly.
- Pausing to gather more information, handled under the agreement.
- Adding optional documents that expand the work, requoted if material.
- Requesting a faster timeline, discussed without a guarantee.
- Adding a workflow mid-engagement, quoted separately.
- Discovering the workflow is more complex than described, requoted transparently.
- Reducing the number of workflows in an Enterprise scope, adjusted.
- Adding a control pack after the audit, scoped as its own stage.
- Adding implementation after an approved pack, scoped as its own stage.
- Requesting additional review sessions, quoted if beyond the agreed scope.
- Any change is quoted and agreed before the extra work begins.
How cancellations and refunds work.
Cancellation and refund terms are set in the engagement agreement. The treatment depends on the stage and the work done, we aim to be fair, and the specifics are governed by the agreement. These are illustrative examples of how common situations are approached; they are not fixed refund guarantees.
- Cancelling before the audit begins, approached fairly per the agreement.
- Cancelling after the audit is scoped but not started, per the agreement.
- Cancelling partway through an audit, with partial work considered.
- Cancelling after the audit is delivered, with the work completed.
- Deciding not to proceed to a control pack, with no obligation to.
- Pausing an engagement and resuming later, per the agreement.
- Requesting a refund for a completed audit, addressed per the agreement.
- Cancelling a control pack before implementation, per the agreement.
- Cancelling implementation partway, with partial work considered.
- A change of business circumstances, discussed honestly.
- Dissatisfaction with scope, addressed by discussing scope.
- A workflow becoming unavailable mid-engagement, discussed per the agreement.
- The audit credit lapsing after 30 days, applied as specified.
- Choosing not to use the audit credit, with no penalty.
- A buyer needing to defer, discussed without pressure.
- A mutual decision to stop, handled per the agreement.
- A request to convert an audit tier mid-process, requoted.
- A refund question on partial implementation, considered per the agreement.
- A dispute about deliverables, addressed through honest discussion and the agreement.
- In all cases, refund and cancellation specifics follow the engagement agreement.
How the audit credit works.
A 50 percent audit credit applies only when you continue to the next stage within 30 days of the audit. It reduces the cost of that next stage. It is an honest, structural incentive, not a pressure tactic, and not using it carries no penalty.
Illustrative commercial scenarios.
Each shows how a common commercial situation is handled transparently, using no real customer.
- A buyer takes a Founder audit and stops there, with no obligation to continue.
- A buyer takes a Standard audit and proceeds within 30 days, applying the credit.
- A buyer takes an audit and proceeds after 30 days, without the credit.
- A buyer requests Enterprise scope and receives a custom quote.
- A buyer expands scope mid-audit and is requoted before the extra work.
- A buyer narrows scope and the price is adjusted.
- A buyer pauses an engagement and resumes later.
- A buyer proceeds to a control pack after the audit, scoped separately.
- A buyer proceeds to implementation after an approved pack, scoped separately.
- A buyer decides not to proceed past the audit, with no penalty.
- A buyer asks for a faster timeline, discussed without a guarantee.
- A buyer adds a second workflow, quoted separately.
- A buyer is found not to be a fit and is not charged for an audit that does not proceed.
- A buyer requests additional review sessions beyond scope, quoted.
- A buyer converts from Founder to Standard scope, requoted.
- A buyer uses the credit on implementation rather than the pack stage, per the structure.
- A buyer chooses not to use the credit, with no penalty.
- A buyer asks about payment timing, answered per the agreement.
- A buyer asks whether the pack can be bought alone, and is told it follows an audit.
- In every scenario, scope and price are agreed before work, and terms follow the agreement.
Commercial transparency and partial work.
We state our prices plainly, agree scope before work, quote changes before doing them, use no hidden fees, explain the credit honestly, and set binding terms in the agreement. If an engagement stops partway, the treatment of work done is governed by the engagement agreement; we consider the work completed and aim to be fair.
Commercial terms at an early-stage company.
OpLogica is founder-led and early stage. Our commercial terms are deliberately simple, bounded, and transparent rather than complex. Prices may evolve as the company matures, with any engagement honored at the agreed price, and binding terms are set in the engagement agreement. Founder stage is a reason for fair, transparent, bounded commercial terms.
Honest commercial trust signals.
- Plain prices We state our prices plainly.
- Agreed pricing We present the pricing, honored at the agreed price.
- Scope agreed first We agree scope before work begins.
- Changes quoted first We quote scope changes before doing the work.
- No hidden fees We use no hidden fees.
- Payment processor We bill through a third-party payment processor.
- Honest credit We explain the audit credit honestly.
- Credit as specified We apply the credit only as specified, within 30 days.
- No penalty We add no penalty for not using the credit.
- Pack follows audit We do not sell the control pack without an audit.
- Implementation follows a pack We do not start implementation without an approved pack.
- No outcome-for-payment We do not promise outcomes for payment.
- No compliance for a fee We do not certify compliance for a fee.
- Terms in the agreement We set refund and cancellation terms in the agreement.
- Fair on partial work We consider partial work fairly, per the agreement.
- Only agreed work We do not charge for work that was not agreed.
- Clear communication We keep commercial communication clear.
- Candid stage We are candid about being early stage.
- Agreed price honored We honor any engagement at the agreed price.
- Clarity over the sale We would rather be clear than close a sale.
Commercial questions, answered.
What is this page?
An explanation of the commercial operating rules behind an engagement: payment, scope, cancellations, the audit credit, and how engagements progress. It is not legal advice.
Is this the legal contract?
No. Binding commercial, refund, and cancellation terms are set in the engagement agreement. This page explains the approach.
How does payment work?
Paid engagements are invoiced and paid as set out in the engagement agreement, through a third-party payment processor. The audit is paid once.
How much is the audit?
Founder Audit is $1,500, Standard Audit is from $3,500, and Enterprise is custom scope. Pricing depends on scope where applicable.
How much is the control pack?
from $6,000, available only after a completed audit, and delivered through implementation.
How much is implementation?
$6,000 to $9,000, available only after the audit and an approved control pack.
What is the audit credit?
A 50 percent audit credit applies only when you continue to the next stage within 30 days of the audit. It reduces the cost of that next stage.
Is there a penalty for not using the credit?
No. Not using the credit carries no penalty.
Can I buy the control pack alone?
No. The control pack is available only after a completed audit, and is delivered through implementation.
Can I start implementation without a pack?
No. Implementation is available only after the audit and an approved control pack.
How is scope priced?
Price is tied to scope. Scope is defined and agreed before each stage, and pricing depends on scope where applicable. Scope is never assumed.
What if I want to change scope?
The change is quoted and agreed before any additional work, so there are no surprise charges.
Are there hidden fees?
No. We use no hidden fees, and scope changes are quoted and agreed before additional work begins.
How do cancellations work?
Cancellation terms are set in the engagement agreement. You can discuss cancellation, and the treatment depends on the stage and the work done.
How do refunds work?
Refund terms are set in the engagement agreement. Refunds depend on the stage and the work done, we aim to be fair, and the specifics are governed by the agreement.
How is partial work handled?
If an engagement stops partway, the treatment of work done is governed by the engagement agreement. We consider the work completed and aim to be fair.
Do you guarantee an outcome for payment?
No. We do not promise a guaranteed outcome in exchange for payment.
Do you certify compliance for a fee?
No. We do not certify compliance or provide regulatory approval for a fee.
Do you guarantee loss reduction or ROI?
No. We do not promise loss reduction or return on investment.
Do you offer a service level or response time commitment?
No. We do not promise a service level or response time commitment.
Do you confirm a price before I commit?
Yes, where applicable. We confirm the price before any commitment, and for Standard and Enterprise the price depends on scope.
Is the audit paid once?
Yes. The audit is a paid-once engagement, not a subscription.
Is any of this a subscription?
No. These are defined, staged engagements, not subscriptions.
Who processes payments?
A third-party payment processor, with the specifics confirmed at engagement.
Will prices change?
Prices may evolve as the company matures, and any engagement is honored at the agreed price.
Do I have to proceed after the audit?
No. Proceeding is optional, with no obligation and no penalty.
What if I am not a fit?
We will tell you honestly, and we do not charge for an audit that does not proceed.
Can I pause an engagement?
Yes. You can pause and resume later, per the agreement.
Can I convert audit tiers mid-process?
Yes. A tier conversion is requoted at the appropriate tier.
What happens if the workflow becomes unavailable?
We discuss it honestly and handle it per the agreement.
Can I add a second workflow?
Yes. A second workflow is quoted separately.
Do you charge for work I did not agree to?
No. We do not charge for work that was not agreed.
Where are the binding terms?
In the engagement agreement, reviewed by counsel. This page explains the approach.
Is the audit credit a pressure tactic?
No. It is a transparent commercial credit, applied only as specified, with no penalty for not using it.
Can I get a faster timeline?
You can request one, and we discuss it without a guarantee.
How do disputes about deliverables get handled?
Through honest discussion and the engagement agreement.
Is this page legal advice?
No. It is an educational explanation of the commercial approach, not legal advice.
Are you a large company?
No. We are founder-led and early stage, and our commercial terms are deliberately simple, bounded, and transparent.
How do I see the prices in context?
See the Pricing page, which presents the same staged pricing.
How do I start?
Most engagements start with a Workflow Audit, requested through the Request Audit page.
Who do I ask about commercial terms?
Reach us at commercial@oplogica.com, or via the Contact page.
Commercial terms you can read plainly.
Our commercial terms are transparent and bounded, prices are stated plainly, scope is agreed before work, and binding terms are set in the engagement agreement.