Reflective prompts across the eight domains.
Reflect on each, considering where exposure may sit. These are illustrative prompts. Nothing is computed.
Operational exposure
- If a key decision were questioned, could your team respond quickly?
- How much effort would it take to gather the basis for a past decision?
- Could a disruption occur if a decision could not be explained?
- How dependent is the workflow on specific individuals?
- Could repeated rework arise from unclear past decisions?
- How much time is spent reconstructing decisions after the fact?
- Could operational delays follow from missing records?
- How exposed is the workflow if a system changes?
- Could inconsistent handling create operational friction?
- How resilient is the workflow to staff turnover?
Decision accountability exposure
- Could you show who was accountable for a given decision?
- Could you explain why a decision was made?
- Is it clear who had authority for each decision?
- Could you demonstrate that the right person decided?
- Is accountability traceable across teams?
- Could you explain a decision if challenged later?
- Is it clear how a final decision was reached?
- Could accountability be reconstructed after staff changes?
- Is there a clear line from decision to owner?
- Could an outside reviewer follow the accountability trail?
Evidence exposure
- Could the evidence behind a decision be located later?
- Is the evidence linked to the decision it supports?
- Could you confirm which version of evidence was used?
- Is evidence retained as long as it may be needed?
- Is evidence stored in shared systems, not personal accounts?
- Could evidence be missing if a person left?
- Is evidence captured at the time of the decision?
- Could evidence be unreadable over time?
- Is evidence captured consistently across the workflow?
- Could a decision be harder to explain if evidence were lost?
Approval exposure
- Could you show who approved a given decision?
- Is the reason for approval recorded?
- Is approval tied to the specific decision and version?
- Could approvals be missing if made verbally?
- Is approval explicit rather than assumed?
- Could exposure arise from skipped approvals under pressure?
- Is it clear who has authority to approve what?
- Could an approval apply to the wrong version?
- Is approval recorded in the system of record?
- Could a decision be exposed if approval cannot be shown?
Exception exposure
- Are exceptions recorded when they happen?
- Is the reason for each exception captured?
- Is the resolution of each exception recorded?
- Could recurring exceptions be handled inconsistently?
- Are exceptions routed to someone with authority?
- Could exceptions be handled outside the system of record?
- Is it clear when an exception is resolved?
- Could you tell later that an exception occurred?
- Is the cause of an exception recorded?
- Could exposure arise from invisible exceptions?
Reconstruction exposure
- Could a past decision be reconstructed from retained records?
- Could it be reconstructed after the people involved left?
- Could it be reconstructed after the workflow changed?
- Can evidence and record be matched later?
- Can the sequence of steps be reestablished?
- Is the reasoning captured somewhere durable?
- Could reconstruction depend on a retired tool?
- Could reconstruction produce conflicting stories?
- Could a new employee follow the decision trail?
- Could a simple later question go unanswered?
Record exposure
- Does each decision produce a record?
- Could records be missing required fields?
- Could records lack a creator or timestamp?
- Are records linked to their evidence and approval?
- Could records be edited without a trail?
- Could conflicting versions of a record exist?
- Are records stored where they can be found?
- Could records capture outcomes but not reasoning?
- Could a record be unverifiable as unaltered?
- Could exposure arise from incomplete records?
Governance exposure
- Is there a clear owner for the workflow?
- Is it clear who is accountable for its decisions?
- Are roles and authorities documented?
- Is there a consistent policy the workflow follows?
- Is policy adherence visible in the records?
- Is the workflow reviewed periodically?
- Are changes to the workflow recorded?
- Is knowledge held in records, not just people?
- Is there a way to raise and resolve concerns?
- Could governance be explained to an outside reviewer?